At Meriden Animal Health, we do our best to accommodate all of our patients—especially during times of high demand. When an appointment is missed or canceled without notice, it limits our ability to help other pets in need of care.
To ensure fairness and access for all our clients, we kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your pet’s appointment. If this notice is not provided, the following fees may be applied to your account:
Applies when a client does not arrive for a scheduled appointment and does not contact us in advance.
Fee: $69
Applies when a client arrives more than 10 minutes late and we are unable to accommodate the visit due to scheduling impacts.
Fee: $69
Applies when an appointment is canceled with less than 24 hours’ notice.
Fee: $69
These fees help offset the impact on our medical team’s time and allow us to continue delivering high-quality care to all patients.
If reschedule your appointment at least 24 hours in advance, or arrive late for your appointment, you do have the option to reschedule to a next available date for a non-waivable, reschedule fee of $30.
We understand that cost and convenience might lead our pet parents to choose outside pharmacies and online shops for their pets’ prescriptions instead of ordering directly from us. However, due to time it takes the doctors and staff to review your pet’s medical record for refill authorizations from outside online pharmacy requests (such as Chewy, Amazon, and 1800PetMeds), we must charge a $4.00 fee per script per pet.
We encourage you to purchase from our clinic’s pharmacy, but if you prefer online shopping, we have our own online store, that offers the same benefits. Our prices are competitive with other online stores, and items are shipped directly to you in the same manner. Our store provides prescription medications, flea and tick preventatives, heartworm preventatives, diets, supplements, and more. Shopping with us will not incur any prescription processing fees.
To access our online store, just click below:
